Protecting your privacy
Mackenzie has always been committed to protecting the privacy of all
client personal information that we collect and maintain in the course
of carrying on our business. We are pleased to provide you with our Privacy
Protection Notice which describes how we collect, hold, use and, when
needed, disclose your personal information when we do business with you
and your financial advisor. This notice adheres to the Personal Information
Protection and Electronic Documents Act (Canada) and similar provincial
privacy legislation. Please read this notice and contact us through one
of the means listed at the end of the document if you have any questions.
1. Client Record and Personal Information: The personal
information collected about you for the purposes identified in this Privacy
Protection Notice is held in a record called the “client record”.
The personal information in your client record may include your name,
address and telephone number, social insurance number, birth date, account
holdings, and the name, address and social insurance number of your spouse
and beneficiary. Depending on the investment or service you request, additional
personal information may be held in your client record. For example, if
you have established a pre-authorized payment plan, your financial institution
account number is also held in your client record.
2. Providing Your Information to Mackenzie: When you
or your financial advisor complete an application form or otherwise open
an account with Mackenzie, you are providing personal information to Mackenzie,
including, where applicable, personal information concerning your spouse
and beneficiary, in order to:
A. make an investment;
B. provide instructions to Mackenzie about an investment you have already
made; or
C. receive information related to an investment you have made.
Mackenzie collects this personal information, holds it in your client
record, uses it, and, when needed, discloses it for the purposes identified
in this Privacy Protection Notice.
3. Collecting, Holding, Using, and Disclosing Personal Information
in Your Client Record: Mackenzie may collect, hold, and use the
personal information in your client record as well as collect personal
information from and disclose personal information to the third parties
identified below for the following purposes:
A. identifying you and ensuring the accuracy of information contained
in your client record;
B. establishing and administering your account, determining, maintaining,
recording, and storing account holdings and transaction information
in your client record;
C. executing transactions with or through Mackenzie including transferring
funds by electronic or other means;
D. providing you and your financial advisor/dealer with investment account
statements, transaction confirmations, tax receipts, financial statements
for the investments that you have made, proxy mailings, and other information
which you or your financial advisor/dealer may request as needed to
service your account;
E. requesting your views on Mackenzie in order to improve our service
to you;
F. informing you of Mackenzie products and services;
G. furthering our own business interests including collecting a debt
owed to Mackenzie;
H. meeting legal and regulatory requirements; and
I. verifying information previously given by you with any other organization
when necessary for the purposes provided in this Privacy Protection
Notice.
4. Third Parties:
A. Mackenzie may collect your personal information for the purposes
identified in this Privacy Protection Notice from third parties such
as your financial advisor/dealer, other companies in the Mackenzie Group
of Companies (defined below), other financial institutions and mutual
fund companies, and from third parties who represent that they have
the right to disclose the information.
B. Mackenzie may transfer your personal information for the purposes
identified in this Privacy Protection Notice to our service providers,
such as account statement preparation and mailing companies, courier
companies, imaging companies, and document storage companies. When Mackenzie
transfers personal information to our service providers, we ensure by
contractual means that the transferred personal information is used
only for the purposes for which the service provider is retained.
C. Mackenzie may disclose your personal information to third parties
where required by law, such as disclosure for tax purposes to the Canada
Revenue Agency.
D. Mackenzie may disclose your personal information for the purposes
identified in this Privacy Protection Notice to third parties such as
your financial advisor/dealer, other companies in the Mackenzie Group
of Companies, and other financial institutions and mutual fund companies.
If you wish to withdraw consent to the continuation of this type of
information sharing or discuss the implications of such withdrawal,
please contact us through one of the means listed at the end of this
notice. Your decision to withdraw consent may prevent Mackenzie from
providing products and services to you because the disclosure to third
parties is a necessary part of making the product or service available
to you.
Members of the Mackenzie Group of Companies include Mackenzie Financial
Corporation, Mackenzie Financial Services Inc., M.R.S. Trust Company,
M.R.S. Inc., M.R.S. Securities Services Inc., M.R.S. Correspondent Corporation
and any affiliate or successor company of each of them whose business
relates to a purpose identified in this Privacy Protection Notice. Mackenzie
is an affiliate of Investors Group, Inc. ("IG"). As such, your
personal information may be disclosed to IG provided that such disclosure
relates to one of the purposes identified in this Privacy Protection Notice.
Your personal information will not be shared with IG sales representatives
or sales representatives of any other dealer firm other than your dealer
of record for any purpose.
5. Using Your Social Insurance Number: Mackenzie is
required by law to use your social insurance number when submitting tax
reports to the Canada Revenue Agency and may provide it to third parties
engaged to provide income tax reports. Mackenzie also uses your social
insurance number as a unique identifier, to avoid duplication (so that,
for example, you do not receive duplicate mailings or get charged the
same fee twice) and to ensure that we are aware of all of your holdings
(for example, for purposes of determining whether your total holdings
exceed a required threshold).
6. Employees and Agents Who Have Access to Your
Client Record: Mackenzie employees and agents may have access
to your client record provided they have a specific need to know in connection
with the purposes identified in this Privacy Protection Notice. Access
is permitted only to the extent necessary for such purposes.
7. Location of Your Client Record: Your client record
is kept in electronic, microfilm or paper format at Mackenzie offices
in Toronto. Paper records forming part of your client record may also
be kept in offsite storage in Toronto. Your client record may be transferred
to other locations for disaster recovery purposes.
8. Right to Access and Rectify Personal Information:
Under the Personal Information Protection and Electronic Documents Act
(Canada) and similar provincial privacy legislation, you are entitled
to access, through a written request, the personal information contained
in your client record. You may verify this personal information and request
that any inaccurate information be corrected. Please contact us through
one of the means listed at the end of this notice. If your concerns have
not been resolved to your satisfaction, you can contact the Privacy Compliance
Officer, Mackenzie Financial Corporation, 1180 Queen Street West, Toronto, ON, M5V 3K1. You may also send an email to privacy@mackenziefinancial.com.
9. Changes to Your Personal Information: Please inform
Mackenzie promptly of any change in the personal information that you
have provided by contacting us through one of the means listed at the
end of this notice. Mackenzie appreciates your business and promises to
handle your questions or input regarding personal information in a prompt
and courteous manner.
Resolving your questions and concerns
If you have any questions or concerns about the treatment of your personal
information please take the following steps:
Step 1. Your question or concern may be easily resolved by contacting
Client Services:
E-Mail: service@mackenziefinancial.com
Phone: 1-800-387-0614 or 416-922-3217 in Toronto
Fax: 1-866-766-6623 or 416-922-5660 in Toronto
Step 2. If speaking with Client Services does not resolve your question
or concern, you
may contact the Privacy Compliance Officer:
E-Mail: privacy@mackenziefinancial.com
Fax: 416-922-7062
Mail: 180 Queen Street West, Toronto, ON, M5V 3K1
Step 3. If after contacting the Privacy Compliance Officer your question
or concern has not been resolved, you may contact the Office of the Privacy
Commissioner of Canada or the Office of your provincial Privacy Commissioner
if you are resident in Quebec, Alberta, or British Columbia.
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